Microsoft 365 Business Central Capability Guide

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Microsoft Dynamics 365 Business Central is a modern ERP platform designed to bring together finance, operations, sales and service within a single, cloud-based solution. It provides growing organisations with the tools they need to streamline processes, improve visibility and support digital transformation across the business.

This overview highlights the core capabilities available within Business Central and how they support day-to-day operations and long-term growth.

Intelligent Automation with AI & Copilot

Business Central includes built-in AI capabilities, including Microsoft Copilot, to help users work more efficiently. Intelligent assistance supports everyday tasks such as data entry, document handling and analysis, reducing manual effort and helping teams focus on higher-value work.


Financial Management & Control

Business Central delivers robust financial functionality to support accurate reporting and control, including:

  • General ledger and budgeting
  • Cash flow forecasting
  • Fixed asset management
  • Subscription and recurring billing

These tools give finance teams real-time insight into performance while supporting compliance and audit requirements.


Reporting, Insights & Analytics

With native integration to Excel and Power BI, Business Central makes it easy to analyse data and share insights across the organisation. Built-in reporting and dashboards provide visibility into financial and operational performance, enabling faster, data-driven decision-making.

Sales, CRM & Customer Engagement

Business Central supports the full customer lifecycle, from first contact through to invoicing and after-sales service. Capabilities include:

  • Contact and account management
  • Quotes, orders and invoicing
  • Marketing campaigns and opportunities
  • Customer service management

This ensures teams have a complete, up-to-date view of customer activity in one place.


Purchasing, Inventory & Supply Chain

For businesses managing stock and suppliers, Business Central provides tools to control purchasing and inventory, including:

Supplier and vendor management
Stock tracking and replenishment
Warehouse and logistics processes
Demand planning and availability insights

These features help improve fulfilment accuracy and reduce stock-related costs.


Projects, Manufacturing & Operations

Business Central supports project-based and operational businesses with functionality for:

  • Project planning and cost tracking
  • Time and resource management
  • Production orders and manufacturing processes
  • Cost control and margin analysis

This makes it suitable for organisations operating in manufacturing, engineering and project-driven environments.


Service Management & People Data

Service-led organisations can manage service contracts, work orders and service delivery within Business Central. The system also includes core employee data management, supporting absence tracking and basic HR-related processes.


Compliance, Localisation & Sustainability

Business Central supports multiple countries, languages and regulatory requirements. Built-in localisation features help businesses remain compliant, while sustainability reporting capabilities support organisations focused on environmental responsibility and governance.


Security, Permissions & Integration

With Microsoft’s security framework at its core, Business Central provides:

  • Role-based permissions
  • Secure environment management
  • Integration with Microsoft 365 and other business systems

This ensures users access only what they need, while data remains protected and connected.


Migration, Extensions & Industry Solutions

Business Central includes tools to support migration from legacy systems and entry-level accounting software. A wide ecosystem of extensions and industry-specific apps allows businesses to tailor the system to their sector, whether through specialist functionality or bespoke development.


Who Is This Guide For?

This overview is designed for organisations:

  • Exploring Microsoft Dynamics 365 Business Central for the first time
  • Reviewing ERP options as part of a digital transformation programme
  • Looking to move from legacy or entry-level systems
  • Seeking a scalable, cloud-first ERP platform

How Paradise Computing Helps

As an ERP partner, Paradise Computing supports organisations through every stage of their Business Central journey - from initial discovery and system selection through to implementation, development, training and ongoing support. We ensure Business Central is aligned to your industry, processes and future growth plans.

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