At Paradise Computing, we are committed to continually improving the way we support our customers and that means investing in the right technology to deliver faster, more efficient and more transparent service.
We’re excited to announce a major milestone in our digital transformation journey: the implementation of a new IT Service Management (ITSM) system.
This enhanced platform will modernise the way we manage support requests, communicate with customers and deliver IT services across the business.
What this means for our customers
Our ITSM upgrade is designed to provide:
Why we’re investing in ITSM
This project forms a key part of our wider digital transformation strategy, ensuring we stay ahead of growing customer needs, support our expanding service portfolio and maintain our reputation for delivering high-quality, responsive support.
IT Service Management System – Customer Gatekeeper Guide This guide explains the changes to our new IT Service Management (ITSM) system and what it means for you. It outlines how to log support requests, what to expect during the transition, and how the new platform will improve communication, transparency and service delivery.
This guide explains the changes to our new IT Service Management (ITSM) system and what it means for you. It outlines how to log support requests, what to expect during the transition, and how the new platform will improve communication, transparency and service delivery.
Our Sales Director Alex is lacing up his boots for the 100km Gower Peninsula Ultra Challenge—joined by Luna and Rollo—all to raise funds for the Border Collie Trust GB. Discover their journey, the cause, and how you can support this pawsome mission.