Our new IT Service Management System - what’s changing and what it means for you
At Paradise Computing, we’re always looking for ways to improve your experience and the service we provide.
As part of that commitment, we’re introducing a new IT Service Management System designed to make communication and support simpler, faster and more transparent.
What’s Changing
Here’s what you need to know:
- All support requests to be sent to:
servicedesk@paradisecomputing.co.uk
- Approvers will then be notified via email to log into the portal and approve
or reject the request. Log-in details will be shared with approvers ahead of
going live with the new system.
- If there are multiple approvers for a client, only one is required to approve
the ticket.
- Updated communication style: You’ll notice a new look for our service
emails and documentation.
- Emergency contact: Please continue to call us as normal for urgent
issues.
Any issues using the service, please email:
servicedesk@paradisecomputing.co.uk
What you need to do
There’s nothing required from you right now, just start using our new service email for all support requests from the 15th December.
We will handle everything else behind the scenes to ensure a smooth transition.
What to expect next
You may notice small changes in the way your support requests are managed, but the same dedicated team will be here to help you every step of the way.
As we continue to evolve, your feedback will play a key role in shaping how our system develops.
Questions or Feedback
Please contact: servicedesk@paradisecomputing.co.uk
or speak with your usual Paradise contact.
