Our new ITSM system help guide - Gatekeepers only

At Paradise Computing, we’re always looking for ways to improve your experience and the service we provide.

As part of that commitment, we’re introducing a new IT Service Management System designed to make communication and support simpler, faster and more transparent.

What’s Changing

Here’s what you need to know:

• All support requests to be sent to: servicedesk@paradisecomputing.co.uk
• Approvers will then be notified via email to log into the portal and approve or reject the request. Log-in details will be shared with approvers ahead of going live with the new system.
• If there are multiple approvers for a client, only one is required to approve the ticket.
• Updated communication style: You’ll notice a new look for our service emails and documentation.
• Emergency contact: Please continue to call us as normal for urgent issues.

Any issues using the service, please email: servicedesk@paradisecomputing.co.uk

What you need to do

There’s nothing required from you right now, just start using our new service email for all support requests, early adopters will commence from the15th December whilst all our customers will start from the 2nd January.

We will handle everything else behind the scenes to ensure a smooth transition.

What to expect next

You may notice small changes in the way your support requests are managed, but the same dedicated team will be here to help you every step of the way.

As we continue to evolve, your feedback will play a key role in shaping how our system develops.

Questions or Feedback

Please contact: servicedesk@paradisecomputing.co.uk or speak with your usual Paradise contact.