At Paradise Computing, we’re always looking for ways to improve your experience and the service we provide.
As part of that commitment, we’re introducing a new IT Service Management System designed to make communication and support simpler, faster and more transparent.
There’s nothing required from you right now, just start using our new service email for all support requests, early adopters from the 15th December and customers 'Go Live' on 2nd January.
We will handle everything else behind the scenes to ensure a smooth transition.
You may notice small changes in the way your support requests are managed, but the same dedicated team will be here to help you every step of the way.
As we continue to evolve, your feedback will play a key role in shaping how our system develops.
Please contact: servicedesk@paradisecomputing.co.uk or speak with your usual Paradise contact.
IT Service Management System – Customer Gatekeeper Guide This guide explains the changes to our new IT Service Management (ITSM) system and what it means for you. It outlines how to log support requests, what to expect during the transition, and how the new platform will improve communication, transparency and service delivery.
At Paradise Computing, we’re continually investing in technology to improve the way we support our customers. Our new IT Service Management (ITSM) system enhances how we deliver IT services, providing faster response times, clearer communication, and a more efficient support experience. This modern platform gives customers greater visibility, improved reliability, and consistently high service quality, supporting our commitment to responsive, transparent, and dependable IT support.
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