How Good are Chatbots now?
Following the recent story about how a Google Bot was reported to have said things that a sentient being may say, we take a brief look at how good chatbots are now.
Let's take a brief look at what an MSP is, what services they provide, and what benefits businesses get from using an MSP.
A Managed Service Provider (MSP) is a company that delivers outsourced IT services and support to businesses and organisations. The MSP remotely and proactively, manages, monitors, updates, reports on (and has responsibility for) the customer’s IT infrastructure and/or end-user systems for a subscription fee. Typically, these managed services are network, application, infrastructure, and security, and are delivered by providing support and administration on customers’ premises, in their MSP’s data centre/hosting, or in a third-party’s data centre. MSPs may also provide hardware, software, mobile device management, training, and many other IT and communications-related services to their customers.
Many traditional IT Support companies evolved into what are now known as MSPs when application service providers (ASPs) helped make it possible for remote support for IT infrastructure.
In the late 90s/early 2000s, ASPs delivered apps (sometimes their own) and related services over the internet or via a private network for subscription, thereby giving rise to the remote provision of services. Some ASPs became MSPs, although ASPs are now generally referred to a software as a service (SaaS) providers.
MSPs can now provide a broad range of services including networking, application and infrastructure services, cybersecurity, email and help desk, data storage and backup (and restore), cloud integration, software migration (e.g., to 365), patching, communications and more.
Typically, the benefits that companies and organisations get from using an MSP include:
Outsourcing to MSPs allows businesses not just to save money and become more efficient, but it also provides the kind of security, scope, flexibility, and future-proofing that enable businesses to be competitive and make the most of opportunities in the changing business environment. The services of MSPs can be particularly beneficial to smaller businesses because having the expertise-on demand (i.e. not having to try and do everything in house) means cost savings and the kind of up-to-date systems that can enable them to behave like a much bigger company, thereby providing greater value to more customers while being much more flexible and competitive.
Following the recent story about how a Google Bot was reported to have said things that a sentient being may say, we take a brief look at how good chatbots are now.
Microsoft has announced the retirement of its famous Internet Explorer browser which is now officially out of support as of June 15, 2022 for certain versions of Windows 10.
In this insight, we take a look at Shopify, what it offers, and how it has grown to become a major e-commerce platform.